Cleveland Ferguson III, J.D., D.H.L., is the Senior Vice President and Chief Administrative Officer (CAO) at Jacksonville Transit Authority (JTA).
Cleveland is leading some of the most innovative approaches to how the JTA deals with technology disruption of the industry. Some of those innovations include the creation of JTA University, the JTA Enterprise Metrics Management System or JEMMS, which includes the agency’s business intelligence dashboard, departmental scorecards and the employee performance system for administrative and union employees, as well as the JTA See and Say app, which provides two-way reporting of emergency management, safety and security alerts for customers and employees. He previously served as the Deputy CAO for the City of Jacksonville. In addition to providing strategic direction to city departments, he led the effort to expand the use of analytics, reform the delivery of citizen-based services and increase transparency into city operations. Prior to joining the City, Cleveland served as a tenured professor of law. A lawyer by training, he represented clients in commercial and regulatory matters. He is a member of Leadership Broward Class XXIII, Leadership Jacksonville (2010), Leadership Florida Class XXXIII, the 2017 ENO Transit Senior Executive Program and the 2017 APTA International Study Mission.